Returns Policy

Our flapjacks, are perishable items and unfortunately, we can’t offer you a refund. However, please do contact us if you have any problems and we will definitely see what we can do to resolve the problem for you.

You can contact us via:

  • Phone: 01822 258008
  • Email: sales@flapjackery.co.uk

As our flapjacks are food and cannot be resold once they have been dispatched we cannot refund your order except in exceptional circumstances.

If your flapjacks are damaged we will need a photograph of the damage and will send a replacement box or give a refund and at the same time try and get a refund from our courier DX. If an address is incorrect, we can’t be held responsible once the flapjacks have left us and unfortunately no refund will be possible.

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