Our flapjacks, are perishable items and unfortunately, we can’t offer you a refund. However, please do contact us if you have any problems and we will definitely see what we can do to resolve the problem for you.
You can contact us via:
As our flapjacks are food and cannot be resold once they have been dispatched we cannot refund your order except in exceptional circumstances.
If your flapjacks are damaged we will need a photograph of the damage and will send a replacement box or give a refund and at the same time try and get a refund from our courier DX. If an address is incorrect, we can’t be held responsible once the flapjacks have left us and unfortunately no refund will be possible.