Delivery Information

UK Mainland Delivery

Delivery Service	Tracked & Signed	Delivery Time	Cost
DPD	Yes	3 Working Days	£6.50
DPD	Yes	Next Working Day **	£8.50
DPD	Yes	Saturday or Sunday*	£15.00
Click&Collect		We will call when ready***	FREE

Please Note: While we endeavour to honour your Chosen Delivery Day, we are at the mercy of our couriers. Deliveries may be affected by adverse weather conditions and other factors outside of our control (e.g traffic conditions, breakdowns & technical issues).

Free Delivery over £65.

* Weekend delivery only available when order placed before mid-day (12noon) Friday.

** Next Working Day Delivery is only available for orders placed before mid-day (12noon), Monday to Friday. For orders placed after mid-day (12noon)  they will be dispatched the following working day. For example when placed after mid-day (12noon) on the Friday your order will be dispatched on the Monday to arrive the next working day being Tuesday.

*** We will call you when your order is ready to collect, from our Bakery in Tavistock. You can also call us on 01822 258008.

Please note our Bakery working days are Monday to Friday, we are closed over the weekend.

Non-Mainland UK & International Delivery

	DPD Tracked & Signed	Delivery Time	Cost
Scottish Highlands	Yes	3 Working Days	£18.60
Scottish Islands	Yes	3 Working Days	£18.60
Isle of Man	Yes	3 Working Days	£18.60
Channel Islands	Yes	3 Working Days	£18.60
Isles of Scilly	Yes	3 Working Days	£18.60
Isle of Wight	Yes	3 Working Days	£18.60
Northern Ireland	Yes	3 Working Days	£18.60

FAQ

1. How quickly will my order arrive?

Our aim is to dispatch all orders within 3 working days after you have ordered. Occasionally there may be a delay of up to a week to receive your flapjacks, we will do our best to get in touch in these cases.

We will send you a notification email when your order has been dispatched. The time your order takes to arrive will depend on the delivery option you choose.

While we always try our best to dispatch every order following the above guidelines.

2. Can I send to multiple addresses without placing separate orders?

Yes absolutely! We can deliver to multiple addresses per order. On the Checkout page, under Review Your Order, simply click the Send to Alternative Address button, select or add your Alternative Address and click Update. You will receive an email to confirm, please make sure to double check your addresses and postcodes are correct.

3. Can I order in advance for a specific date or special event?

You are able to select your delivery date if you wish your order to arrive on a specific date. On the Checkout page, under Review Your Order, simply click Select Delivery Date, chose your date from the calendar and click Save Delivery Date. We will make sure your flapjacks are dispatched in time to arrive on the date you have selected. When a Monday date is selected, we will dispatch the Friday before, on rare occasions DPD will deliver on the Saturday if they are running ahead of schedule.

4. If I order in advance for a specific date will my flapjacks be fresh?

When you select a delivery date in advance we will keep your order to one side. We will then get your order ready on the day they are dispatched ready to arrive on the date you have selected. They will be just as fresh as if you had placed the order a few days before :)

5. How do I qualify for Free Delivery?

For any orders over £65.00 we offer you free delivery, this will automatically be applied. Unfortunately we can not offer free delivery on an order amounting to £65.00 but for multiple addresses.

6. How can I track the status of my order?

You will receive an email to confirm we have received your order and that your payment has been accepted. You will also receive an email when your order has been dispatched.

In your dispatch confirmation email we will include any relevant tracking numbers, allowing you to track your parcel with DPD.

7. Will I need to sign for my order?

All DPD deliveries will be tracked and although not signed for at present they will take a photo of the delivery at the address. DPD will attempt the delivery twice, if they are unable to deliver, you may be able to collect from a local pick up shop or they will send your parcel back to us.

Please include a mobile phone number (updates will not be provided to a landline) AND email address for the recipient or yourself to receive delivery updates. If you do not we cannot accept responsibility for late deliveries, as giving our courier a way to reach you is vital for a successful delivery.

8. Special delivery instructions

If you have any special instructions for delivery, such as leaving your parcel with a neighbour, please include them in the ‘special instructions’ section at the checkout. Please note that our couriers will not respond to notes left on doors for security reasons.

9. I have a query regarding my delivery

If you have any queries regarding your delivery please email us at boxorders@flapjackery.co.uk

10. How carefully is my order packaged?

We take great care in packaging your order using the necessary materials according to its weight, size and how fragile it is.

11. What do I do if my order arrives damaged?

If your flapjacks arrive damaged, please contact us as soon as possible by email at boxorders@flapjackery.co.uk We will then advise you on the best course of action. In most cases, we will ask you to send us a photograph and a description of the damage.

Please do not return a damaged order to us without contacting us first.